Bagnalls secured a four-year partnership with The Regenda Group for the cyclical decoration of their housing stock across the North West. The contract was split into three areas; Merseyside, Manchester/West Pennine and West Lancashire.
Bagnalls undertook works on approximately 2000 properties each year:
The significance of the contract in both value and customer care warranted a dedicated team being assigned to the partnership. This included a senior director, contracts managers, resident liaison officers and a number of site teams across the three areas. As a Dulux Trade Contract partner we also worked closely with Dulux to deliver the specification and environmental targets set by Regenda. And, it was during the partnership when one of our long serving foreman achieved the national title of Dulux Trade Most Trusted Contractor Painter.
Not only were the works delivered to the required quality standard but high levels of client and resident satisfaction were achieved. One resident quoted “Bagnalls were very efficient, well-mannered and helpful to all tenants, speaking on behalf of them, they would be grateful to keep a good contractor working on behalf of the Regenda Group. Thank you.”
In addition, due to the length of the partnership and the amount of work awarded on an annual basis we were able to employ additional people from the local communities to retrain in painting, as well as recruit new apprentices into the trade.
We added additional social value by undertaking a number of Community Paintbrush projects including a painting & decorating workshop for residents and working with a group of supervised 9-12 year olds to add a splash of colour to a community centre.