Delivering Great Customer Service

15 June 2022

When we get calls from customers asking for projects to be turned around quickly, we do our utmost to oblige. That was the case during the Jubilee bank holiday when Ronald McDonald House Charity in Alder Hey needed a side elevation to be re-coated. A team was assigned to make good all previous fixing holes prior to applying two full coats of Dulux Masonry Weathershield in Gardenia to the side elevation; once completed, an external contractor then installed the new signage.

Kev Travers, Contracts Manager was pleased with the result, saying: “We received a lovely email from the Estates team, thanking us for our efforts – ‘Thank you for turning this around so quickly, especially over a bank holiday. The finish looks great and makes a huge difference.’ We always try to support customers who want work undertaken at short notice. I will make sure the painters involved know what a great job they have done.”