Our Commitment to Our Customers

Bagnalls has a long-established reputation for customer service.

We treat each and every customer as an individual and through our service delivery we aim to meet your specific needs continuously.

Our customer retention levels demonstrate that we are clearly a trusted, specialist painting and decorating contractor to a wide range of customers nationwide.

Our approach to customer care is communicated to and understood by all employees, ensuring that they deliver the level of service required by Bagnalls.

We expect our people to always act reliably, delivering on our commitments:

• We will work responsibly at all times, with a clear focus on the health and safety standards, environmental impacts and quality outcomes of our actions.
• We will make our services accessible to all who seek to use them.
• Our personnel will always be courteous, helpful and friendly.
• We will deliver our services to the highest professional standards.
• We will offer a flexible, bespoke service – always responsive to the individual needs of customers and ensuring equality in the provision of our services.
• We will respond effectively when a customer raises a query, reacting quickly to solve any issues.

We are passionate about customer service and share best practice learnt from previous customers to benefit others. To that end, we encourage feedback from all employees, customers and supply chain partners on a regular basis to continuously improve our services.

What We Do

We are a professional painting and decorating contractor carrying out works across the country through our directly-employed teams of operatives.

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Who We Are

Responsibility has been at the core of our work throughout our five generations of family business. We care about our communities, our people and the environment.

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Find Your Local Branch

With 17 branches located around the country, we are well placed to deliver local projects as well as those on a national scale.

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Our Accreditations

From safe systems of work to our environmental policies, our accreditations assure customers of our accountability and dependability in our work.

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Health and Safety ISO 45001

Quality ISO 9001

Environmental ISO 14001

EcoVadis Silver

Supply Chain Sustainability School (Gold)

SSIP – Safety Schemes in Procurement

Achilles Utility Vendor Database (UVDB)

Construction Skills Certification Scheme (CSCS)

Dulux Connect

Cyber Essentials

RSSB RISQS

Living Wage Employer

Family Business United

The 5% Club – Platinum Membership

RoSPA Gold

Institute of Corrosion (ICorr)

Painting & Decorating Association (PDA)

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