Our Commitment to Our Customers
Bagnalls won’t let you down. We are committed to delivering the best possible service to our customers by always working safely, behaving responsibly and assuring you of the quality of our work.
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Bagnalls has a long-established reputation for customer service.
We treat each and every customer as an individual and through our service delivery we aim to meet your specific needs continuously.
Our customer retention levels demonstrate that we are clearly a trusted, specialist painting and decorating contractor to a wide range of customers nationwide.
Our approach to customer care is communicated to and understood by all employees, ensuring that they deliver the level of service required by Bagnalls.
We expect our people to always act reliably, delivering on our commitments:
- We will work responsibly at all times, with a clear focus on the health and safety standards, environmental impacts and quality outcomes of our actions.
- We will make our services accessible to all who seek to use them.
- Our personnel will always be courteous, helpful and friendly.
- We will deliver our services to the highest professional standards.
- We will offer a flexible, bespoke service – always responsive to the individual needs of customers and ensuring equality in the provision of our services.
- We will respond effectively when a customer raises a query, reacting quickly to solve any issues.
We are passionate about customer service and share best practice learnt from previous customers to benefit others. To that end, we encourage feedback from all employees, customers and supply chain partners on a regular basis to continuously improve our services.
Bagnalls Apprentice Champions Historic Project at Leeds Civic Chamber
A second-year Bagnalls apprentice, and runner-up of the PDA Trophy Junior Competition 2024, Owen Sheldon recently led an important, historic project at Leeds Civic Chamber. Owen coordinated […]
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Bagnalls Refreshes the Meadowhall Link Bridge
Having refreshed the Meadowhall Link Bridge in Sheffield a number of times over the years, the Bagnalls team was pleased to be asked to carry out this […]
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NAW2025: My Career as a Woman in the Painting and Decorating Industry
In honour of National Apprenticeship Week 2025, we caught up with the brilliant Jane Potter to find out more about her journey from apprentice to Branch Manager. […]
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NAW2025: My Role as Bagnalls Group Academy Tutor
This National Apprenticeship Week, we’re discussing career highlights and opportunities with Joel Mortlock, our Group Academy Tutor. Having started his career with us as an apprentice, Joel […]
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Meet Katie Sanders: Painting and Decorating Apprentice
Katie is working to complete her painting and decorating apprenticeship with us. She has seen brilliant success during her apprenticeship, winning multiple awards! What first attracted you […]
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Our Accreditations
From safe systems of work to our environmental policies, our accreditations assure customers of our accountability and dependability in our work.
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Health and Safety ISO 45001
Supply Chain Sustainability School (Gold)
SSIP – Safety Schemes in Procurement
Achilles Utility Vendor Database (UVDB)
Construction Skills Certification Scheme (CSCS)
The 5% Club – Platinum Membership