Bagnalls > About Us > Our Commitment to Customers

Our Commitment to Our Customers

Bagnalls won’t let you down. We are committed to delivering the best possible service to our customers by always working safely, behaving responsibly and assuring you of the quality of our work.

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Bagnalls has a long-established reputation for customer service.

We treat each and every customer as an individual and through our service delivery we aim to meet your specific needs continuously.

Our customer retention levels demonstrate that we are clearly a trusted, specialist painting and decorating contractor to a wide range of customers nationwide.

Our approach to customer care is communicated to and understood by all employees, ensuring that they deliver the level of service required by Bagnalls.

We expect our people to always act reliably, delivering on our commitments:

We are passionate about customer service and share best practice learnt from previous customers to benefit others. To that end, we encourage feedback from all employees, customers and supply chain partners on a regular basis to continuously improve our services.

Latest News

Bagnalls Signs SHP’s Inclusive PPE Charter

It’s important that everyone feels comfortable, confident and safe at work. Personal protective equipment (PPE) is one of the key components of the painting, decorating and construction […]

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THREE Times a Winner – A Triumphant Night for Bagnalls!

Bagnalls was the recipient of no less than THREE amazing awards at the Family Business United Awards 2024. We are the proud winners of the Yorkshire Family […]

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Meet Lewis Omatseone: Recruitment and HR Advisor

Lewis has been with Bagnalls for nearly two years. He helps us find and hire new talent, working as our Recruitment and HR Advisor. What first attracted […]

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Bagnalls Receives RoSPA’s Prestigious Order of Distinction!

We’re thrilled to announce that Bagnalls has been awarded an Order of Distinction by The Royal Society for the Prevention of Accidents (RoSPA). This prestigious title marks […]

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Bagnalls Supports Goldhill Adventure Playground via Community Paintbrush Scheme

Bagnalls is proud to support Goldhill Adventure Playground in Leicester via our Community Paintbrush scheme. Goldhill is a community hub with a children’s playground at its heart. […]

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Our Accreditations

From safe systems of work to our environmental policies, our accreditations assure customers of our accountability and dependability in our work.

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Health and Safety ISO 45001
Quality ISO 9001
Environmental ISO 14001
EcoVadis Gold
Supply Chain Sustainability School (Gold)
SSIP – Safety Schemes in Procurement
Achilles Utility Vendor Database (UVDB)
Construction Skills Certification Scheme (CSCS)
Dulux Connect
Cyber Essentials
Women in Construction
Living Wage Employer
Family Business United
The 5% Club – Platinum Membership
RoSPA Gold