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Our Commitment to Customers

Bagnalls have a long standing reputation for customer service. We treat each and every customer as an individual and through our service delivery  we aim to meet your needs and performance targets on a continuous basis. Our customer retention levels demonstrate that we are clearly a trusted contractor to a wide range of customers nationwide.

Our customer care policy is communicated to all employees to ensure that they deliver on site the levels of service associated with our company, namely:

  • We make our services accessible to all who seek to use them.
  • Our personnel are courteous, helpful and friendly at all times.
  • We deliver our services to the highest professional standards.
  • We offer a flexible service responsive to the individual needs of customers and ensure equality in the provision of our services.
  • We react quickly and effectively when a customer raises a query and resolve problems.
  • We are passionate about customer service and share best practice learnt from one customer to benefit others.

We encourage feedback from all employees, customers and supply chain partners on a regular basis to continuously improve our services.