Bagnalls > About Us > Our Commitment to Customers

Our Commitment to Our Customers

Bagnalls won’t let you down. We are committed to delivering the best possible service to our customers by always working safely, behaving responsibly and assuring you of the quality of our work.

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Bagnalls has a long-established reputation for customer service.

We treat each and every customer as an individual and through our service delivery we aim to meet your specific needs continuously.

Our customer retention levels demonstrate that we are clearly a trusted, specialist painting and decorating contractor to a wide range of customers nationwide.

Our approach to customer care is communicated to and understood by all employees, ensuring that they deliver the level of service required by Bagnalls.

We expect our people to always act reliably, delivering on our commitments:

We are passionate about customer service and share best practice learnt from previous customers to benefit others. To that end, we encourage feedback from all employees, customers and supply chain partners on a regular basis to continuously improve our services.

Latest News

Meet Becky Slater: Head of SHEQ

Becky is our Head of Safety, Health, Environment and Quality (SHEQ). She has been with the company for over four years and ensures Bagnalls always upholds the […]

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20 Years of the Bagnalls Training Academy!

Bagnalls recently celebrated an important milestone at our Training Academy in Doncaster. We’re so proud that our team has been able to provide quality support and training […]

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Joel Mortlock: Group Academy Tutor

Joel began working for Bagnalls in 2014 as an apprentice. After almost ten years of great service, Joel now works within our Apprentice Training Academy as our […]

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Bagnalls Refreshes the Prestigious Hestercombe House

Hestercombe House and Gardens has a rich and diverse history, dating back to the Anglo-Saxon charter of 682. Owned and operated by the charitable Hestercombe Trust, the […]

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Bagnalls Completes Redecoration Work for Ditton Park Academy

Ditton Park Academy is a mixed, mainstream secondary school and sixth form, with students ranging from ages 11-19. Bagnalls was commissioned to complete some internal decoration works […]

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Our Accreditations

From safe systems of work to our environmental policies, our accreditations assure customers of our accountability and dependability in our work.

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Health and Safety ISO 45001
Quality ISO 9001
Environmental ISO 14001
EcoVadis Gold
Supply Chain Sustainability School (Gold)
SSIP – Safety Schemes in Procurement
Achilles Utility Vendor Database (UVDB)
Construction Skills Certification Scheme (CSCS)
Dulux Connect
Cyber Essentials
Women in Construction
Living Wage Employer
Family Business United
The 5% Club – Platinum Membership