Meet Katy Ward: Branch Administrator
19 October 2026
Meet the team is back! This month, it’s the turn of our Branch Administrator, Katy, who joined us at the beginning of the year. Although she hasn’t been with us long, Katy has already proved herself an invaluable member of the Bagnalls team.
We caught up with her to find out more about her career journey so far.
Why did you decide to join Bagnalls?
Katy: “I saw the Contracts Administrator role at Bagnalls advertised online. I really liked the sound of the job, as it incorporated parts of all my previous roles into one!
“I liked that it was a small, close-knit team. After reading into the business itself, I found I really liked the family feel aspect, as well as the fact that Bagnalls has a national presence as a company that I would feel proud to work for.
“I was made to feel at ease throughout the interview process and I felt heard at my interview in terms of what I also required from a business regarding hours and flexibility. It seemed like the perfect match.”
What’s your role at Bagnalls?
Katy: “In my current role at Bagnalls as Branch Administrator for North, I provide ongoing support to the Contracts Managers, Branch Manager and operatives. I ensure the branch remains compliant by keeping operative information, training records, vehicle maintenance logs and subcontractor documents current and accurate.
“I also manage safety training for staff, ensuring that all operatives meet the necessary site requirements to maintain a safe working environment, while contributing to the overall safety of the business. Additionally, I assist with the staff induction process and coordinate the onboarding of new employees, ensuring a smooth and welcoming transition into Bagnalls.
“Additionally, I take responsibility for ensuring operatives are paid accurately and serve as their primary point of contact for any concerns or issues they may have, whether these relate to work or personal matters, offering support and guidance to help them address these challenges.
“More recently, my role has expanded to include administration tasks for our Head Office. This includes organising the welcome boxes we give to new starters, sending out long-service cards, monitoring inboxes and liaising with other branches on a daily basis.”
What’s your favourite thing about working for Bagnalls?
Katy: “I am surrounded by great people every day. Bagnalls really does have a family feel, as the company doesn’t just care about the job you are doing, they care about you as a person and understand flexibility for life outside of work.
“Not only that, if you need to speak to someone about anything, whether work-related or personal, there is always an ear to listen, offer advice and provide support. I hadn’t experienced this until I joined Bagnalls.”
Interested in joining Katy and the rest of the Bagnalls work family? Discover our current vacancies and apply for your dream role today!